During Your Holiday
If you have a problem during your holiday, please inform your local representative or contact us immediately. Many issues can be resolved quickly when reported promptly.
- Phone: +44 7396713245
- WhatsApp: +44 7396713245
After Your Return
If you were unable to resolve the issue during your holiday, or you wish to make a formal complaint, please write to us within 28 days of your return date. You can contact us by:
- Email: joy@gojoyholidays.co.uk
- Post: Complaints Department, 51 Coppice Place, Newcastle upon Tyne, NE12 9DA, United Kingdom
What to Include
To help us investigate your complaint thoroughly, please include:
- Your booking reference number
- Your full name and contact details
- The dates and destination of your holiday
- A clear description of the issue
- Any supporting evidence (photos, receipts, correspondence)
- What resolution you are seeking
Our Process
We take all complaints seriously and aim to resolve them as quickly as possible:
- Acknowledgement: we will acknowledge your complaint within 3 working days.
- Investigation: we will investigate the matter and may contact you for further details.
- Response: we aim to provide a full response within 28 days of receiving your complaint.
- Resolution: where appropriate, we will offer a suitable remedy.
If You Remain Dissatisfied
If you are not satisfied with our response, you may seek free, independent advice from Citizens Advice or contact your local Trading Standards service.