GoJoy Holidays — Terms & Conditions (Packages with Flights & Visa)

1. About Us

GoJoy Holidays operates travel packages including flights, hotel accommodation, airport transfers, sightseeing, visa assistance, and guided travel experiences.

By making a booking with GoJoy Holidays, you agree to these Terms & Conditions.

Company Name: GoJoy Holidays · Company Registration Number: 17038731 · Governing Law: England & Wales.

2. Booking & Confirmation

Booking is confirmed only after the required deposit payment or full payment is received.

Confirmation will be issued via email or WhatsApp.

Passenger names and passport details must exactly match the valid passport used for travel.

We reserve the right to refuse or cancel bookings before confirmation due to:

• Airline availability
• Supplier limitations
• Pricing errors
• Incomplete documentation
• Operational reasons

3. Payment Terms

A non-refundable deposit is required to secure all bookings.

Deposit amounts may vary depending on:

• Destination
• Airline fare rules
• Travel season
• Visa requirements
• Hotel category
• Supplier conditions

Some bookings may require full payment immediately due to airline or supplier policies.

Balance payment must generally be completed:

• 45–60 days before departure for international tours
• Earlier for peak season, special event, cruise, or promotional fares

Failure to complete payment within the due date may result in automatic cancellation and applicable cancellation charges.

4. Pricing

All prices are in GBP (£) unless otherwise stated.

Prices are based on:

• Airline fares
• Hotel rates
• Exchange rates
• Supplier pricing
• Government taxes and surcharges

Prices are subject to change before booking confirmation without notice.

Any increase in taxes, fuel surcharges, visa fees, or government levies introduced after booking may be payable additionally.

**Pricing & group size:** Land-package portions of these bookings are priced per person, based on two adults sharing a double room. Smaller groups may incur higher per-person costs (typically reflected as a different group-size band on your quote) because vehicle and guide costs are shared across fewer travellers. Any change in traveller numbers may move your booking to a different band; we will share revised pricing for your written confirmation before applying it. Flight prices are separately driven by airline pricing at the time of booking.

**Children & extra-person policy** (applied to the adult per-person rate of the group-size band quoted to you for the land-package portion):

• Children below 5 years travel complimentary.
• Children aged 6–10 years are priced at 40% of the adult rate when sharing parents' bed, or 60% of the adult rate when an extra bed/cot is required.
• Children aged 11 years and above are priced at the full adult rate.
• An additional adult (or child aged 11 and above) sharing a double room with a couple is priced as an extra person at 80% of the adult rate.

Children below 5 must be accompanied by a parent or legal guardian at all times. Child seats or cots in vehicles or hotels must be requested in advance. Flight fares for children depend on airline policy and may differ from the land-package percentages.

**Passport requirement:** All travellers, including infants below 5 years, must hold a valid passport for any outbound international travel covered under these terms. Passport expiry must be at least 6 months after the trip return date (most destinations require this); we will warn you if your details indicate otherwise but cannot guarantee airline acceptance with a closer-to-expiry passport.

**Solo travellers & single occupancy:** Our standard pricing assumes two adults sharing a double room. Solo travellers and parties leaving one adult alone in a double room are priced individually because hotel single-supplement charges vary by property. We will confirm the single-occupancy price with you in writing before applying it to the booking.

5. Flights & Airline Conditions

Flights included in packages are subject to the terms and conditions of the respective airline.

Airlines may:

• Change schedules
• Change aircraft types
• Alter routes
• Modify transit points
• Cancel flights
• Revise baggage allowances

GoJoy Holidays is not responsible for airline operational decisions beyond our control.

Flight tickets may be:

• Non-refundable
• Partially refundable
• Non-changeable

depending on airline fare rules.

Refunds for cancelled flights are subject to airline approval and processing timelines.

6. Visa Assistance Disclaimer

GoJoy Holidays may provide visa guidance or assistance for certain destinations.

However:

• Visa approval or rejection is solely at the discretion of the respective embassy or consulate.
• GoJoy Holidays cannot guarantee visa approval under any circumstances.

Customers are responsible for:

• Providing genuine documents
• Attending interviews if required
• Meeting embassy timelines
• Submitting documents within requested deadlines

Visa fees, appointment charges, courier fees, insurance charges, and service fees are strictly non-refundable once processing has started.

In case of visa rejection:

• Cancellation charges will apply as per the cancellation policy.
• Airline, hotel, and supplier cancellation charges may also apply.

7. What Is Included

Package inclusions vary depending on the selected itinerary and may include:

• International or domestic flights
• Hotel accommodation
• Airport transfers
• Ground transportation
• Sightseeing tours
• Attraction entry tickets
• Visa assistance (where mentioned)
• Tour managers or guides

Final inclusions will be confirmed in your itinerary and booking confirmation.

8. What Is Not Included

Unless specifically stated, packages do not include:

• Personal travel insurance
• Additional baggage charges
• Meals not mentioned
• Personal expenses
• Porterage
• Tips and gratuities
• Optional activities
• Seat selection charges
• Early check-in or late check-out charges
• Visa refusal losses
• Costs arising from denied boarding or immigration refusal

9. Cancellation & Refund Policy

All cancellation requests must be submitted in writing via email or WhatsApp.

Customer Cancellation Policy:

• More than 60 days before departure: Deposit amount OR 25% of total package cost (whichever is higher)
• 46–60 days before departure: 50% cancellation charges
• 31–45 days before departure: 75% cancellation charges
• 15–30 days before departure: 90% cancellation charges
• 14 days or less before departure: 100% cancellation charges
• On departure day or after commencement of travel: 100% cancellation charges

Important Conditions:

• Deposits are strictly non-refundable.
• Airline tickets may be completely non-refundable once issued.
• Visa fees and processing charges are non-refundable once submitted.
• Hotel and supplier cancellation policies may involve additional charges.
• No refund for unused services, no-shows, denied boarding, missed flights, or voluntary early departures.
• Any amendment or transfer request may be treated as cancellation and rebooking depending on airline and supplier rules.

10. Amendments & Changes

Requests to change:

• Travel dates
• Passenger names
• Flights
• Hotels
• Room types
• Itinerary components
• Sightseeing
• Transfers

are subject to:

• Airline rules
• Supplier approval
• Availability
• Additional charges

Certain airline tickets and promotional fares may not permit any changes after ticket issuance.

11. GoJoy Cancellation Rights

GoJoy Holidays reserves the right to cancel, modify, or reschedule any tour due to:

• Low passenger numbers
• Airline operational issues
• Government restrictions
• Weather disruptions
• Natural disasters
• Political unrest
• Safety concerns
• Supplier failures
• Events beyond our reasonable control

In such cases, customers may receive:

• Alternative arrangements
• Travel credit
• Refunds subject to supplier and airline recoveries

12. Supplier & Third-Party Services

GoJoy Holidays coordinates services provided by:

• Airlines
• Hotels
• Transport operators
• Cruise providers
• Local tour operators
• Attraction providers

These suppliers operate under their own terms and conditions.

While we carefully select our partners, GoJoy Holidays shall not be liable for:

• Airline delays or cancellations
• Hotel overbookings
• Third-party operational failures
• Attraction closures
• Service interruptions beyond our reasonable control

13. Travel Documents & Customer Responsibilities

Customers are fully responsible for:

• Valid passports
• Visa requirements
• Immigration compliance
• Health declarations
• Vaccination requirements
• Travel insurance
• Arriving at airports on time

GoJoy Holidays is not responsible for:

• Visa rejection
• Denied boarding
• Immigration refusal
• Losses caused by incomplete or invalid documentation

14. Passenger Conduct

Customers are expected to behave respectfully towards:

• Tour managers
• Airline staff
• Hotel staff
• Drivers
• Local authorities
• Fellow travellers

Disruptive behaviour, abuse, illegal activity, intoxication, or non-compliance with safety instructions may result in removal from the tour without refund.

15. Health & Accessibility

Customers must inform us before booking about:

• Medical conditions
• Mobility requirements
• Dietary restrictions
• Pregnancy
• Special assistance requirements

Some destinations, airlines, hotels, or attractions may not be fully accessible.

16. Travel Insurance

Comprehensive travel insurance is strongly recommended and should include:

• Medical emergencies
• Trip cancellation
• Flight disruptions
• Personal belongings
• Travel delays

Customers are responsible for arranging suitable insurance coverage.

17. Liability Disclaimer

GoJoy Holidays acts as a tour organiser coordinating services provided by third-party suppliers.

We are not responsible for:

• Airline schedule changes
• Visa rejection
• Immigration refusal
• Missed connections
• Personal injury not caused by our negligence
• Loss or theft of belongings
• Third-party supplier failures
• Delays caused by weather, strikes, government action, or force majeure events

Our liability is limited to the total amount paid for the package booked with us.

Nothing in these terms excludes liability where exclusion is prohibited by law.

18. Photography & Marketing

Photos and videos may be taken during tours for promotional and marketing purposes.

Customers who do not wish to appear in marketing materials should inform us before departure.

19. Complaints

Any issue during travel should be reported immediately to:

• The tour manager; or
• GoJoy Holidays support team

so reasonable efforts can be made to resolve the matter during the trip.

Post-travel complaints must be submitted within 14 days of completion of the tour.

Complaints can be sent to joy@gojoyholidays.co.uk.

We aim to respond within 7–10 working days.

20. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England & Wales.