GoJoy Holidays — Terms & Conditions (Land Packages)

1. About Us

GoJoy Holidays operates land-only tour packages including hotel accommodation, ground transportation, sightseeing, transfers, and guided travel experiences.

These packages do not include international or domestic flights, visa processing, or travel insurance unless specifically mentioned.

By making a booking with GoJoy Holidays, you agree to these Terms & Conditions.

Company Name: GoJoy Holidays · Company Registration Number: 17038731 · Governing Law: England & Wales.

2. Booking & Confirmation

Booking is confirmed only after the required deposit payment or full payment is received.

Confirmation will be sent via email or WhatsApp.

Passenger details including passport names must be accurate at the time of booking.

We reserve the right to refuse or cancel bookings before confirmation due to:

• Supplier availability
• Pricing errors
• Operational limitations
• Incomplete traveller information

3. Payment Terms

A non-refundable deposit is required to secure all land package bookings.

Deposit amounts may vary depending on:

• Destination
• Travel season
• Hotel category
• Supplier requirements
• Group size

Balance payment must be completed:

• 45 days before departure for standard tours
• 60 days before departure for peak season or special event departures

Failure to complete payment within the due date may result in cancellation of the booking and cancellation charges may apply.

4. Pricing

All prices are in GBP (£) unless otherwise stated.

Prices are based on supplier rates, hotel availability, transport charges, and currency exchange rates at the time of quotation.

Prices may change before booking confirmation without notice.

Any government taxes, city taxes, tourism levies, or supplier surcharges introduced after booking may be payable additionally.

**Pricing & group size:** Prices listed are per person, based on two adults sharing a double room. Smaller groups may incur higher per-person costs (typically reflected as a different group-size band on your quote) because vehicle and guide costs are shared across fewer travellers. The quote you confirm specifies the exact per-person rate for your group size and tier. Any change in traveller numbers may move your booking to a different band; we will share revised pricing for your written confirmation before applying it.

**Children & extra-person policy** (applied to the adult per-person rate of the group-size band quoted to you):

• Children below 5 years travel complimentary.
• Children aged 6–10 years are priced at 40% of the adult rate when sharing parents' bed, or 60% of the adult rate when an extra bed/cot is required.
• Children aged 11 years and above are priced at the full adult rate.
• An additional adult (or child aged 11 and above) sharing a double room with a couple is priced as an extra person at 80% of the adult rate.

Children below 5 must be accompanied by a parent or legal guardian at all times. Child seats or cots in vehicles or hotels must be requested in advance.

**Solo travellers & single occupancy:** Our standard pricing assumes two adults sharing a double room. Solo travellers and parties leaving one adult alone in a double room are priced individually because hotel single-supplement charges vary by property. We will confirm the single-occupancy price with you in writing before applying it to the booking.

5. What Is Included

Package inclusions vary depending on the selected itinerary and may include:

• Hotel accommodation
• Airport or local transfers
• Ground transportation
• Sightseeing tours
• Attraction entry tickets
• Tour guides or tour managers

Final inclusions will be clearly mentioned in your itinerary and booking confirmation.

6. What Is Not Included

Unless specifically stated, packages do not include:

• International or domestic flights
• Visa fees or visa assistance
• Travel insurance
• Meals not mentioned in itinerary
• Personal expenses
• Porterage
• Tips and gratuities
• Optional tours or activities
• Early check-in or late check-out charges

7. Cancellation & Refund Policy

All cancellation requests must be submitted in writing via email or WhatsApp.

Customer Cancellation Policy:

• More than 60 days before departure: Deposit amount OR 20% of total package cost (whichever is higher)
• 46–60 days before departure: 40% cancellation charges
• 31–45 days before departure: 60% cancellation charges
• 15–30 days before departure: 80% cancellation charges
• 14 days or less before departure: 100% cancellation charges
• On departure day or after tour commencement: 100% cancellation charges

Important Conditions:

• Deposits are strictly non-refundable.
• Certain supplier charges may be non-refundable immediately after booking.
• No refund for unused services, missed tours, no-shows, or voluntary early departures.
• Visa fees, insurance charges, attraction tickets, and special event bookings are non-refundable once processed.
• Any amendment, transfer, or rescheduling request may be treated as cancellation and rebooking depending on supplier policies.

8. Amendments & Changes

Any request to change:

• Travel dates
• Passenger names
• Hotels
• Room types
• Sightseeing
• Transfers
• Itinerary components

will be subject to:

• Supplier approval
• Availability
• Additional charges

We cannot guarantee that all changes can be accommodated after booking confirmation.

9. GoJoy Cancellation Rights

We may cancel, modify, or reschedule tours due to:

• Low passenger numbers
• Supplier operational issues
• Severe weather conditions
• Political unrest or government restrictions
• Safety concerns
• Natural disasters
• Transport disruptions
• Events beyond our reasonable control

In such cases, customers may receive:

• Alternative arrangements
• Travel credit
• Partial or full refund subject to supplier recoveries

10. Supplier & Third-Party Services

GoJoy Holidays works with hotels, transport operators, attraction providers, local tour companies, and other third-party suppliers.

These suppliers operate under their own terms and conditions.

While we carefully select our partners, we are not responsible for:

• Supplier operational failures
• Hotel overbookings
• Third-party delays
• Attraction closures
• Service interruptions beyond our reasonable control

11. Travel Documents & Customer Responsibilities

Customers are fully responsible for:

• Valid passports
• Visa requirements
• Immigration compliance
• Travel insurance
• Health requirements
• Arrival at pickup or departure points on time

GoJoy Holidays is not responsible for denied boarding, refused entry, visa rejection, or losses caused by incomplete travel documentation.

12. Passenger Conduct

Customers are expected to behave respectfully towards:

• Tour managers
• Drivers
• Hotel staff
• Local authorities
• Fellow travellers

Alcohol abuse, illegal substances, aggressive behaviour, or disruption to the group may result in removal from the tour without refund.

13. Health & Accessibility

Customers must inform us before booking about:

• Medical conditions
• Mobility requirements
• Dietary restrictions
• Special assistance needs

Some destinations, hotels, or attractions may not be fully accessible.

14. Travel Insurance

We strongly recommend all travellers obtain comprehensive travel insurance covering:

• Medical emergencies
• Trip cancellation
• Personal belongings
• Delays and disruptions

15. Liability Disclaimer

GoJoy Holidays acts as a tour organiser coordinating services provided by third-party suppliers.

We are not responsible for:

• Injury, illness, or accidents not caused by our negligence
• Loss or theft of personal belongings
• Visa rejection
• Flight delays or missed flights booked independently
• Delays caused by weather, traffic, strikes, or government actions
• Third-party supplier failures beyond our control

Our liability is limited to the total amount paid for the land package booked with us.

Nothing in these terms excludes liability where exclusion is prohibited by law.

16. Photography & Marketing

Photos and videos may be taken during tours for promotional and marketing purposes.

Customers who do not wish to appear in marketing materials should inform us before departure.

17. Complaints

Any issue during the tour should be reported immediately to:

• The tour manager; or
• GoJoy Holidays support team

so reasonable efforts can be made to resolve the matter during the trip.

Post-travel complaints must be submitted within 14 days of completion of the tour.

Complaints can be sent to joy@gojoyholidays.co.uk.

We aim to respond within 7–10 working days.

18. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England & Wales.